Refund & Cancellation Policy

How refunds and cancellations are handled for Pencil Box Quiz round entries.

This policy outlines the terms under which refunds and cancellations are handled for The Pencil Box Quiz, operated under Quiz Village. Registration is free and not subject to this policy — it applies only to the entry fee paid for a specific week's round.

1. Weekly Entry Fee

The entry fee for a given week's round is non-refundable once payment has been successfully completed for that round, except in the circumstances outlined below.

2. Cancellation by Participant

  • If you wish to cancel your entry for a specific round, please contact us at least 48 hours before that round's scheduled date.
  • Cancellations made within this window may be eligible for a partial refund at our discretion, less any applicable payment gateway or transaction fees.
  • Cancellations made less than 48 hours before the round, or after the round has taken place, are not eligible for a refund.

3. Duplicate Payments

In the event a participant is accidentally charged more than once for the same round entry (for example, due to a technical error or accidental double submission), we will identify and refund the duplicate charge in full, less any non-recoverable payment gateway fees, within 7-10 business days of the issue being confirmed.

4. Round Cancellation or Postponement by Us

If we cancel or indefinitely postpone a specific week's round for any reason, all participants who paid for that round will be offered a choice of:

  • A full refund of that round's entry fee, or
  • Carrying their entry forward to the next scheduled round

5. Technical Issues

We are not responsible for a participant's inability to join or participate in a round due to their own internet connectivity, device issues, or issues outside our control. Such circumstances do not qualify for a refund.

6. How to Request a Refund

To request a refund under the eligible circumstances above, please email us with your account details (name, email used for registration, the entry code issued for that round, and the round date in question): info@pencilboxquiz.com

7. Refund Processing

Approved refunds will be processed to the original payment method via Razorpay within 7-10 business days of approval.

8. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. The updated policy will be posted on this page with a revised date.